PRIVACY POLICY

This Privacy Policy explains how we collect, use, and protect your personal information when you access or interact with Lakeshore Music Festival. By using our platform, you consent to the practices described in this Privacy Policy. Please review it carefully to understand how your data is handled.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, purchase tickets, or attend our event.

1. Information We Collect

Personal Information

• Name

• Email address

• Phone number

• Billing and payment details (processed securely through third-party providers)

Usage Information

• IP address

• Browser type

• Pages visited and interactions on our website

Event-Related Information

• Ticket purchase details

• On-site interactions (such as check-in or wristband pickup)

2. How We Use Your Information

We use your information to:

• Process ticket purchases and provide event access

• Send important updates about the festival (schedule changes, weather, etc.)

• Respond to customer support inquiries

• Improve our website and event experience

• Share marketing communications (only if you opt in)

3. Payment Processing

All payments are handled by secure third-party payment processors. We do not store your full payment information on our servers.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Trusted service providers (ticketing platforms, payment processors, email services)

• Event partners or vendors (only as necessary to operate the festival)

• Legal authorities if required by law

5. SMS & Text Messaging

If you opt in to receive SMS messages from Lakeshore Music Festival, we may send you recurring automated text messages including event updates, promotional offers, ticket confirmations, and safety alerts.

• Message and data rates may apply. Message frequency varies.

• You may opt out at any time by texting STOP to any message you receive from us.

• Text HELP for support.

• Wireless carriers are not liable for delayed or undelivered messages.

• We will not sell, rent, or share your phone number with third parties for their marketing purposes.

• Your consent to receive SMS is not a condition of purchasing a ticket or attending the event.

6. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Improve site performance

• Understand user behavior

• Enhance your browsing experience

You can adjust your browser settings to disable cookies if you prefer.

7. Data Security

We take reasonable measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access or update your personal information

• Request deletion of your data

• Opt out of marketing communications at any time

To make a request, contact us at: alex@lakeshorefestival.com

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Children's Privacy

Lakeshore Music Festival is an 18+ event, and we do not knowingly collect information from individuals under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about this Privacy Policy, you can reach us at:

Email: alex@lakeshorefestival.com